Right before the 30-minute break, she hits on some really important issues. Every manager should listen to this.
"Creativity and innovation will never happen as long as shame is a management style."
"For the recipients of shame and fear, intent is not relevant." Smashing someone with the "good" intention of motivating them doesn't motivate them and is just a slam.
Source: http://www.voiceamerica.com/voiceamerica/vepisode.aspx?aid=51518
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